Digital Practice - Messaging and Payments

Having used other messaging platforms previously, we have found Digital Practice to be a clear winner. The integration with our PMS; ease of sending payment requests with automatic allocation of payments to clients accounts when they come in; and the options of sending personalised messages, templates or broadcasts, there are many ways of using the system in a way that both clients and the team value. Plus, without the block of clients switching off notifications on apps, the use of messaging platforms the clients are more comfortable helps to ensure the messaging can go in both directions with ease.

Excellent service transitioning from another comms provider to Digital Practice. The team and clients have had no negatives to report in using it and it is a platform that can grow as your practice does. Being whatsapp based means its is so widely accepted by our clients, and they don't have to learn anything new as they are already using it! On top of this, the support team have been amazing :-)

Digital Practice has been the answer to many of our digital communication challenges across our practices. From a client care team perspective, it is a significant time-saving tool. It acts as a true one-stop shop, bringing multiple communication channels together in one place where messages can be easily triaged, answered, or forwarded to the appropriate team member. There’s no longer any need to chase a vet or nurse for a response or to review an image. The team can access client messages directly and either respond themselves or provide guidance on how best to reply. The platform also integrates data from our PMS, so you immediately know who you’re speaking to and have access to key client and patient information. Once a conversation is complete, it can be saved directly to the PMS as a record, further reducing admin time. Access to templates for consistent responses, the ability to share different media, provide client guidance, and use forms to capture key information are all valuable added bonuses. Perhaps the biggest benefit is that clients don’t even realise they’re using it. There’s no need for them to download an app or learn a new platform, saving both time and marketing effort. Clients communicate with us on their terms, using familiar channels like WhatsApp, Facebook Messenger, or SMS; all of which come into one simple, streamlined platform.